Kerry Umoh
Professional Background
With over 12 years at Barclays, Kerry has had the privilege of working across a diverse range of roles and teams, each shaping her journey and deepening her passion for technology and operational excellence. From frontline delivery to strategic governance, she's always been driven by a desire to make things better - whether through smarter processes, stronger controls, or empowering people to thrive. She currently leads Operations Governance and QA, where she focuses on embedding robust frameworks that drive consistency, transparency, and continuous improvement across services. She also heads up the Service Supplier Management Function and oversees third-party suppliers to ensure they deliver agreed services, meet performance, risk and compliance requirements, and provide positive outcomes for customers and the business. Her role challenges her to turn complexity into clarity and use data and insight to influence meaningful change. What truly motivates her is people. She loves inspiring, coaching, and mentoring others—helping colleagues unlock their potential and build confidence in their own abilities.
Key Insight
"With the right mindset, you can achieve anything you set your sights on. Possibility begins where belief and determination meet."