Information Communications Technician

Gain hands-on ICT infrastructure skills across three specialist pathways and launch a career keeping organisations connected and running

Calculate your ROI Career family: Networks

Your Journey

Your journey starts here

Journey overview

This structured pathway combines theoretical knowledge with practical experience, preparing you for real-world impact in your field.

What you'll get

Accredited Level 3 qualification aligned to industry standards

Who it's for

This programme is designed for anyone looking to build a serious career in IT infrastructure, whether you are starting out after school or college, moving into tech from a different field, or already working in a junior IT role and wanting formal accreditation. No prior degree is required — employers value drive, curiosity, and a practical mindset above academic history. If you enjoy problem-solving, working with technology, and helping people stay productive, this apprenticeship is built for you.

Career progression

Completing this apprenticeship puts you on the path to specialist and senior roles such as Network Engineer, Systems Administrator, IT Infrastructure Analyst, or Cybersecurity Technician. Many graduates choose to progress to Level 4 or Level 5 apprenticeships in areas such as Network Engineering, Cyber Security, or Cloud Infrastructure, and the RITTech professional registration gained on completion provides a recognised marker of competence for employers across the UK.

Overview

About this programme

The Information Communications Technician apprenticeship gives you the practical and technical grounding to support, build, and maintain the digital infrastructure that organisations depend on every day. Working across hardware, software, networks, and cloud services, you will develop the ability to diagnose faults, apply security controls, manage workloads, and communicate clearly with stakeholders at every level.

Three specialist pathways let you direct your training where your interests and employer needs align. The Support Technician pathway focuses on resolving user issues, managing service desk tickets, administering access permissions, and maintaining endpoint devices. The Network Technician pathway takes you into routing, switching, cloud platforms, DNS, firewalls, and network performance monitoring. The Digital Communications Technician pathway combines telecommunications hardware, cabling, and network communication architecture with hands-on diagnostic and commissioning work.

Delivered over 18 months in a real working environment, this Level 3 apprenticeship suits everyone from school leavers entering tech for the first time to career changers who want structured, employer-backed training. You finish ready for end-point assessment and eligible for RITTech professional registration.

Partners

Accredited Providers

Choose from 1 leading providers offering this programme across the UK.

Apprentify Limited

Explore

Learning

What You'll Learn

Learning Outcomes

Diagnose and resolve technical faults using structured troubleshooting methodology across hardware, software, and networks

Configure and maintain network infrastructure including switches, routers, DNS, DHCP, and cloud services

Apply security policies and access controls to protect organisational systems and data

Install, commission, and test ICT and telecommunications equipment to required specifications

Communicate technical information clearly to both technical and non-technical stakeholders

Document work accurately, manage priorities against service level agreements, and escalate appropriately

Tech Industry Gold

Employer-Led Learning Outcomes

These learning outcomes are employer-led, not created in isolation. They're reviewed regularly by our specialist employer panel, so every accredited course keeps pace with what the tech industry genuinely needs.

Development

What You'll Develop

Key Skills

Diagnosing and resolving ICT faults methodicallyConfiguring and monitoring network devices and servicesApplying security policies across systems and usersInstalling and commissioning hardware and softwareDocumenting technical tasks and escalation trailsProviding clear technical support across communication channels